Harbor Ticketing
Enterprise-grade ticketing system with AI-powered routing, team collaboration, and advanced workflow automation for scalable customer support.
Powerful Features for Enterprise Teams
Everything you need to deliver exceptional customer support at scale
Smart Ticket Routing
AI-powered routing ensures tickets reach the right team member instantly based on expertise, workload, and priority.
Team Collaboration
Seamless handoffs, internal notes, and real-time collaboration tools keep your team aligned and efficient.
SLA Management
Automated SLA tracking with escalation workflows ensures no ticket falls through the cracks.
Performance Analytics
Deep insights into team performance, response times, and customer satisfaction metrics.
Why Teams Choose Harbor
Built for Every Industry
Harbor adapts to your business needs across different verticals
Marketing Agencies
Handle client requests across multiple accounts with organized workflows and priority routing.
SaaS Companies
Scale customer support operations with intelligent automation and team collaboration tools.
E-commerce
Manage order inquiries, returns, and customer issues with automated categorization and routing.
Ready to Transform Your Support Operations?
Join hundreds of teams already using Harbor to deliver exceptional customer support at scale.